Privacy Policy

1. Introduction

Titan Chrono Track (“we”, “us”, or “our”) provides time tracking and crew scheduling software for field teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our application.

2. Information We Collect

We collect information you provide directly to us, such as your name, email address, company name, and payment information when you register for an account or contact us. We also collect information about your use of our services, including time entries, schedules, device information, and log data.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process transactions; communicate with you; monitor usage; detect and prevent fraud; and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf, such as payment processing, cloud hosting, and analytics, and when required by law or to protect our rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, to provide our services, or to meet legal, tax, and payroll record-keeping obligations. When you delete your account or close your business relationship with us, we generally delete or anonymize your personal information within 30 days, except where we are required to keep it longer by law or for legitimate business needs such as payroll, billing, and audit records.

Aggregated or de-identified data that cannot reasonably identify you may be retained for analytical and operational purposes.

7. Your Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your personal information, subject to legal and business record-keeping exceptions.
• Restrict or object to certain processing of your personal information.
• Receive a copy of your personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain disclosures or uses of personal information, where applicable.

To exercise any of these rights, contact us at support@billforecast.ca. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request.

8. Cookies

We use cookies and similar technologies to operate and improve our website, remember your preferences, and understand how users interact with our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at support@billforecast.ca.